Position Overview
We are one of the largest independent brokerages in the Southeast. We have been in business for 50+ years and are continuing to grow. Due to our continued growth, we are seeking a detail-oriented and proactive Commercial Lines Claims Liaison to join our team. This remote position will play a crucial role in managing and coordinating claims for our commercial lines clients, ensuring timely and accurate resolution while maintaining exceptional customer service standards. This is a fully remote position!!
Key Responsibilities
- Serve as the primary point of contact for commercial lines claims, facilitating communication between clients, brokers, and insurance carriers.
- Evaluate and process claims submissions, ensuring all necessary documentation is collected and submitted in a timely manner.
- Monitor the progress of claims and provide updates to clients and brokers as needed.
- Address audit inquiries and concerns related to claims data.
- Assist clients with understanding their coverage and claims process, providing guidance and support to ensure a positive experience.
- Collaborate with internal teams to resolve any issues or disputes that may arise during the claims process.
- Act as back-up to Account Manager and Account Service Manager roles when needed.
- Conduct regular follow-ups on outstanding claims and work to expedite resolutions.
Qualifications
- High school diploma or equivalent required; Bachelors Degree preferred.
- Minimum of 3 years of experience in insurance; preferably in claims positions.
- Strong knowledge of property and casualty insurance principles and practices.
- Active Property & Casualty license required.
- Proficient in using claims management software and Microsoft Office Suite.
Benefits
- Competitive Base Salary: $70,000 - $80,000 (DOE)
- Health, dental, and vision benefits package
- 401K with company match
- Life Insurance, Short & Long Term Disability, Accident, Critical Illness, etc.
- 8 Paid Holidays Per Year plus your birthday and a day to volunteer
- Generous vacation package
Applicants must be authorized to work in the U.S.
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